FAQ – WD-T

FAQ

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Click on the “SHOP WD-T” link here or at the top of our site then choose the product categories. Click on the product if you want to buy the product or see more details. Select your size and quantity, then click on the Add to Cart button. Your shopping cart is displayed at the right hand side of the screen. To place your order, please click on the Checkout button.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
For your convenience, you can order online easily and pay via the following methods:
- Credit/Debit Card: Online orders are payable on our secured server with Visa & Master Card.
- PayPal: During checkout, please select the PayPal payment option and you will be redirected to a PayPal page to complete your payment.
All payments are processed through a secured server and no one will ever access your payment information.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, You will receive a shipment confirmation via email when your order has shipped and tracking information.
Our objective is to process and ship your orders the same business day (9:30 am - 6:00 pm, Mon-Fri excludes public holidays in Hong Kong) - for orders received before 2 PM EST. Other orders will ship in the next or T+2 business day (except during peak, stock take & promotion periods).
Delivery time may vary depending on the postal speed in your location and the shipping option you choose.

Orders shipping to destinations outside Hong Kong might include duties and taxes. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
WD-T will not in any case:
- Be responsible for these related costs.
- Refund a customer that would have refused to pay for these related costs.
Customs duties and all associated taxes and costs are exclusively at Customers’ charge. These charges will have to be paid by the Customer to the shipping company or the local customs authority, upon arrival/receipt of the goods.

Order & Payment